Terms of Service

Bookings

All bookings are confirmed only after payment is received via BOLD.co. Prices shown are in Colombian Pesos (COP); USD equivalents are approximate. Availability can change; we'll refund in full if we can't honor a confirmed booking.

Cancellation policy

• Cancel 7+ days before: full refund
• Cancel 3-7 days before: 50% refund
• Cancel <3 days before: non-refundable (Tommy covers local operator costs at this point)
• No-show: non-refundable
• Weather/safety cancellations by Tommy: full refund or reschedule
• Some premium packages (NYE, Carnaval) have non-refundable deposits — disclosed at booking

Your responsibilities

• Provide accurate info (name, passport, dietary needs, medical conditions)
• Carry valid travel documents (passport, visa if required)
• Have appropriate travel insurance
• Arrive on time for tours; follow guide instructions
• Respect local laws and cultural norms

Safety & liability

Adventure tours (hiking, boating, diving, paragliding, etc.) carry inherent risks. We work with licensed, insured operators, but you participate at your own risk. Tommy in Colombia is not liable for injuries resulting from your own negligence or from circumstances beyond our control (weather, natural disasters, civil unrest, third-party actions).

Travel insurance is strongly recommended. For adventure tours, you may be asked to sign a separate liability waiver before participating.

Expense splits

When Tommy fronts group expenses (dinners, drivers, etc.), each guest agrees to reimburse their share via the BOLD payment link provided. Group organizers may be held responsible for unpaid balances of their group members.

Intellectual property

Photos taken by Tommy or partners during tours may be used for marketing with your consent. You retain ownership of photos you take yourself.

Governing law

These terms are governed by the laws of Colombia. Disputes will be resolved by the courts of Cartagena, Colombia, unless you're an EU consumer (then your home country courts apply).

Contact

Questions about these terms? Use the concierge form.